Terms of service

These Terms of Service (“Terms”) govern all access, browsing, account creation, checkout transactions, and customer interactions on our Shopify-powered website https://tommyjohn.shop. All products sold on this site include boxer briefs, undershirts, casual pants, thongs, lounge shorts, matching top-and-short loungewear sets, everyday T-shirts, seamless intimate apparel, sleepwear and casual loungewear for men and women. All support, dispute, order, return, refund, and policy inquiries shall be sent to our official customer support email: info@tommyjohn.shop. By visiting, creating an account, adding items to cart, completing checkout, or submitting any form on our website, you fully acknowledge, accept, and agree to comply with every clause within these Terms, alongside our independent Return & Refund Policy and Privacy Policy hosted on this domain. If you reject any portion of these Terms, you must immediately cease all use of https://tommyjohn.shop.

1. Party Identification & Platform Disclaimer

1.1 Tommy John is the exclusive merchant and seller of all goods listed on https://tommyjohn.shop. Shopify Inc. solely provides the e-commerce platform infrastructure, payment processing tools, and website hosting; Shopify is not a seller, co-seller, guarantor, or liable party for any products, order fulfillment, shipping defects, return disputes, product quality, sizing complaints, or customer service failures arising from purchases completed on our storeShopify. All contractual obligations exist solely between you (the customer) and Tommy John.

1.2 Our official contact channels are fixed as follows with no blank fields requiring manual input:

Official Website Domain: https://tommyjohn.shop

Customer Support Email for all formal communications: info@tommyjohn.shop

2. Eligibility to Use the Website & Complete Purchases

2.1 You must be a minimum of 18 years old, or the age of majority within your local jurisdiction, to register an account, place orders, and enter a binding sales contract with Tommy John. If you are under the legal age of majority, you may only browse the website with full parental or legal guardian consent, and you are prohibited from submitting purchases or creating user accounts.

2.2 You warrant that all personal, shipping, billing, and payment information you submit during account creation and checkout is truthful, accurate, complete, and legally owned by you. You are forbidden to use stolen payment credentials, fake identities, third-party personal data, or invalid shipping addresses to complete orders.

2.3 We reserve the right to block website access, cancel pending orders, and permanently ban user accounts if we detect fraudulent information, repeated failed payment attempts, chargeback abuse, or violation of these Terms.

3. Intellectual Property Ownership

3.1 All content displayed across https://tommyjohn.shop is the exclusive intellectual property of Tommy John, including brand logos, product photography, fabric descriptions, sizing guides, website layout, graphic design, marketing copy, customer review content, product titles for boxer briefs, thongs, undershirts, T-shirts, lounge sets and all related written and visual assets.

3.2 No visitor or customer may copy, download, reproduce, modify, distribute, resell, embed, scrape, or commercially repurpose any website content without prior written approval sent via info@tommyjohn.shop. Automated web scrapers, data mining bots, and bulk image extraction tools are strictly prohibited from accessing our store servers.

3.3 “Tommy John” brand name, graphic marks, and proprietary fabric labels (Second Skin, Cool Cotton, Bamboo Luxe Viscose) are registered and common-law trademarks. You may not register confusingly similar domain names, social media handles, advertising keywords, or product branding that infringes our trademark rights.

4. Product Information, Pricing & Inventory Rules

4.1 We make reasonable efforts to display accurate product images, material specifications, sizing charts, color swatches, and descriptive text for boxer briefs, thongs, casual pants, lounge shorts, matching top-short sets, undershirts, and T-shirts. Minor color discrepancies between screen displays and physical garments may occur due to monitor calibration, and such visual differences do not qualify products as defective for return or refund purposes.

4.2 All product prices listed on https://tommyjohn.shop are denominated in USD unless otherwise marked, and all displayed prices exclude applicable sales tax, import duties, international shipping surcharges, and carrier brokerage fees, which will be calculated and added during checkout where required by local law.

4.3 We reserve full authority to adjust product pricing, launch flash sales, clearance discounts, limited-time promotions, and mark down Final Sale items at any time without prior notice. Price adjustments will not trigger retroactive refunds or price matching for previously completed orders.

4.4 Inventory quantities displayed online are real-time estimates only. In rare cases, multiple customers may purchase the same limited stock item simultaneously, resulting in oversold inventory. If an item cannot be fulfilled due to stock depletion after checkout submission, we will notify you via info@tommyjohn.shop within 2 business days and offer full order cancellation refund or free product substitution of equal retail value.

4.5 Final Sale, clearance, and promotional discounted intimate apparel (boxer briefs, thongs, seamless panties) are clearly labeled on product pages. These items are non-returnable and non-refundable for non-manufacturing defects as outlined in our separate Return & Refund Policy.

5. Order Placement, Contract Formation & Cancellation

5.1 Adding items to your shopping cart does not create a binding sales contract. A legally enforceable contract between you and Tommy John is formed only after your payment method is fully authorized and we send an automated order confirmation email to your submitted checkout email address.

5.2 You may submit a full order cancellation request via email to info@tommyjohn.shop at any time before our warehouse marks your order as “shipped” within our Shopify backend system. All pre-shipment cancellations incur zero restocking fees and trigger a full refund to your original payment channel within 48 business hours.

5.3 Once an order status updates to “shipped”, cancellation is no longer available, and all return, exchange, and refund rules outlined in our Return & Refund Policy apply exclusively.

5.4 We hold the unilateral right to cancel any completed order without advance notice for the following verified reasons: suspected fraudulent payment activity, invalid shipping address, out-of-stock inventory, violation of website usage rules, repeated chargeback history, or government regulatory restrictions on shipping intimate apparel to your destination country. If we cancel your order, a complete refund will be processed to your original payment method with no deductions.

6. Payment Terms & Chargeback Liability

6.1 We accept all payment gateways integrated within our Shopify store at checkout, including credit cards, debit cards, digital wallets, and third-party payment services. You authorize us to charge the full order amount (product subtotal + shipping + applicable tax) to your selected payment method upon order confirmation.

6.2 All payment transactions comply with PCI DSS security standards managed by Shopify; we do not permanently store full credit card numbers or sensitive banking data on our store serversShopify.

6.3 If you initiate an unwarranted chargeback through your bank or payment provider without first submitting a formal support ticket to info@tommyjohn.shop to resolve order, sizing, shipping, or product concerns, you accept full liability for all administrative fees, dispute processing costs, and loss of store privileges. Repeated chargebacks for resolved customer issues will result in permanent account suspension and website access block.

7. Shipping, Delivery & Risk of Loss

7.1 Shipping timelines, carrier partners, delivery zone restrictions, and shipping cost tiers are listed on our dedicated Shipping Information page hosted at https://tommyjohn.shop. We do not guarantee rigid delivery dates and provide estimated transit windows only.

7.2 Risk of loss, theft, or damage to ordered apparel transfers fully to you the moment our carrier picks up your parcel from our fulfillment warehouse. We are not responsible for lost, stolen, or transit-damaged packages after carrier handoff, though we will assist with filing carrier claims upon request sent to info@tommyjohn.shop with your tracking number attached.

7.3 You are solely responsible for all international customs duties, import taxes, border clearance fees, and brokerage charges levied by your destination country’s customs authority for cross-border orders. No customs or tax surcharges are eligible for reimbursement under any return, exchange, or refund scenario.

8. User Account Responsibilities

8.1 When creating a registered customer account on https://tommyjohn.shop, you are fully responsible for safeguarding your account login email and unique password. Any orders, address changes, or account modifications completed using your login credentials are deemed authorized actions by you.

8.2 You agree to immediately notify info@tommyjohn.shop if you detect unauthorized access to your user account to initiate password resets and security protection measures.

8.3 You may not share, sell, rent, or transfer your registered customer account to third parties. We may terminate account access if account sharing or unauthorized credential distribution is confirmed.

8.4 You may submit a full account deletion request via email to info@tommyjohn.shop; upon processing, all saved shipping, billing, and marketing preference data will be erased per our Privacy Policy data retention rules.

9. Prohibited Website Conduct

While accessing https://tommyjohn.shop, you are strictly forbidden from engaging in the following behavior:
  • Uploading or transmitting malicious code, viruses, phishing links, spam messages, or harmful scripts through website contact forms, review sections, or comment modules
  • Posting offensive, discriminatory, harassing, violent, false, or defamatory content in product customer reviews
  • Attempting to bypass checkout payment systems, exploit discount code glitches, or manipulate pricing to obtain unauthorized free merchandise
  • Conducting competitive business intelligence scraping, bulk inventory data extraction, or copying our product catalog for competing apparel websites
  • Using the website to sell, resell, or redistribute our boxer briefs, thongs, T-shirts, lounge sets, and intimates without a formal wholesale partnership approved via info@tommyjohn.shop
  • Violating any local, national, or international consumer, intellectual property, shipping, or privacy laws applicable to online retail

10. Returns, Exchanges & Refunds Integration

All return eligibility timelines, item condition requirements, hygiene restrictions for underwear and intimates, shipping cost allocation, defective merchandise resolution, restocking fees, and refund processing schedules are fully defined in our standalone Return & Refund Policy published on https://tommyjohn.shop. This Return & Refund Policy is incorporated by reference into these Terms of Service and carries equal binding legal weight for all customers. Any return-related disputes must first be submitted via email to info@tommyjohn.shop before external dispute resolution is pursued.

11. Limitation of Liability

11.1 Tommy John shall not be held liable for any indirect, consequential, incidental, special, or punitive damages arising from website use or product purchases, including lost wages, missed work, travel costs, emotional distress, or business revenue loss related to delayed shipments, sizing dissatisfaction, minor fabric cosmetic imperfections, or temporary website downtime.

11.2 Our total aggregate financial liability for any single order or customer dispute is capped at the full monetary amount originally paid by you for that specific order, excluding shipping and tax surcharges.

11.3 Some jurisdictions do not permit liability limitation clauses for consumer goods; in such regions, our liability will be restricted only to the maximum permissible limit under local consumer protection law.

11.4 We do not warrant that our website will operate uninterrupted, error-free, or free of temporary server outages for maintenance, Shopify platform updates, or third-party hosting disruptions. We accept no liability for temporary website inaccessibility preventing order placement.

12. Indemnification Clause

You agree to indemnify, defend, and hold harmless Tommy John, its staff, fulfillment contractors, suppliers, and Shopify platform partners from all third-party claims, legal demands, attorney fees, administrative fines, and settlement costs that arise from:
  • Your breach of any clause within these Terms of Service
  • Your submission of false, fraudulent, or stolen personal/payment information during checkout
  • Harm caused by prohibited website conduct outlined in Section 9
  • Copyright, trademark, or intellectual property infringement originating from content you post on our store’s review or contact modules
  • Violations of local import, customs, or consumer law committed by you when receiving our apparel shipments

13. Privacy Policy Integration

Your collection, storage, usage, and protection of personal data (name, email, shipping address, payment metadata, order history, marketing consent) is governed entirely by our separate Privacy Policy hosted on https://tommyjohn.shop. The Privacy Policy is legally incorporated into these Terms of Service, and all data processing complies with global consumer privacy regulations including GDPR, CCPA, and equivalent regional data protection rules. All data access, deletion, and correction requests may be directed to info@tommyjohn.shop.

14. Modifications to These Terms of Service

14.1 Tommy John reserves the absolute right to revise, amend, update, or replace any section of these Terms of Service at our sole discretion without individual advance customer notification. Material policy changes will be posted to the Terms of Service page on https://tommyjohn.shop with a revised “Last Updated” date visible at the top of the document.

14.2 Revised Terms take full legal effect immediately upon publication on our website. Your continued browsing, account usage, and order placement after updates are published constitutes automatic acceptance of all modified clauses. If you reject updated Terms, you must discontinue all use of our Shopify store website.

15. Severability

If any single provision within these Terms of Service is ruled unlawful, void, or unenforceable by a court of competent jurisdiction, that individual clause will be severed from the document, and all remaining terms will remain in full valid, binding effect for all customer transactions and website usage.

16. Waiver Rule

Failure by Tommy John to enforce any provision within these Terms of Service at any given time does not constitute a permanent waiver of that clause, nor does it waive our right to enforce the same provision against future breaches of these Terms by any customer.

17. Governing Law & Dispute Resolution

17.1 These Terms of Service and all sales contracts formed through https://tommyjohn.shop shall be governed by the substantive laws applicable to cross-border e-commerce retail without regard to conflict-of-law principles.

17.2 All customer disputes related to orders, products, returns, refunds, or website policy must first undergo internal written mediation via email to info@tommyjohn.shop before any formal legal action or third-party dispute filing is initiated. We will acknowledge all formal dispute emails within 24 business hours and provide a complete resolution response within 14 calendar days of receipt.

18. Full Contact Reference

For all questions, clarification, complaints, policy interpretation requests, wholesale partnership applications, or formal written notices related to these Terms of Service:

Official Website: https://tommyjohn.shop

Primary Support Email Address: info@tommyjohn.shop