Shipping policy

This Shipping Policy applies to all orders placed on our Shopify store https://tommyjohn.shop, covering our full apparel lineup: boxer briefs, undershirts, casual pants, thongs, lounge shorts, matching top-and-short loungewear sets, everyday T-shirts, seamless intimate underwear and sleepwear for men and women. All shipping inquiries, tracking issues, delivery complaints and logistics support requests must be sent to our dedicated customer support email: info@tommyjohn.shop. This policy complies with standard Shopify merchant shipping requirements and fully discloses our free shipping offer, processing timelines, delivery windows, international customs rules, lost/damaged parcel protocols, delivery address liability and shipping exceptions. By completing checkout and placing an order, you acknowledge and accept all terms laid out in this document.

1. Free Shipping Benefit (Core Store Perk)

We offer complimentary free standard shipping for all eligible domestic orders with no minimum purchase threshold. Every domestic order containing boxer briefs, thongs, undershirts, T-shirts, casual pants, lounge shorts or matching loungewear sets automatically qualifies for free standard ground shipping at checkout; no discount code or cart value requirement is needed to unlock this benefit. Free shipping covers all standard packaging, carrier transit fees and outbound logistics costs for domestic destinations.
Free shipping only applies to standard ground delivery service. Expedited, rush or overnight shipping upgrades are available as optional paid add-ons at checkout for customers who require faster delivery timelines. International cross-border orders do not qualify for free shipping and are subject to separate international flat shipping rates listed in Section 4.

2. Order Processing Timeline

All orders undergo manual warehouse sorting, quality inspection and packaging before carrier pickup:
  1. Standard processing window: All paid orders are processed within 1–3 business days after successful payment authorization. Business days are defined as Monday through Friday; we do not process, pack or ship orders on weekends, national public holidays, or seasonal sale peak periods with disclosed extended processing delays.
  2. High-volume exception rule: During major promotional events, new arrival launches or holiday shopping seasons, processing timelines may extend to 3–5 business days. If significant processing delays impact your order, our team will send a proactive notification to your checkout email address.
  3. Payment verification hold: Orders flagged for fraud security review may experience a 24–48 hour processing delay while our team validates billing and shipping information. No shipping label will be generated until verification is complete.
  4. Hygiene product packaging note: All intimate apparel (boxer briefs, thongs, seamless panties) are sealed in factory hygiene packaging prior to shipment to comply with global apparel sanitation standards.

3. Domestic Standard Free Shipping Details

3.1 Estimated Delivery Window for Free Standard Shipping

Once your order departs our fulfillment warehouse and the tracking number is issued, free ground shipments arrive within 2–7 business days for all domestic delivery zones. Transit timelines are estimated and not guaranteed; delays may occur due to carrier backlogs, weather disruptions, sorting facility hold-ups or remote location delivery schedules.

3.2 Tracking Notifications

When your package is handed over to our partnered shipping carrier, an automated shipping confirmation email with a live tracking number and carrier portal link will be sent to the email address used at checkout. Tracking data may take 24–48 hours to fully activate on the carrier’s system. If you fail to receive your shipping confirmation email, check spam/junk folders first, then submit a tracking lookup request to info@tommyjohn.shop with your full order number.

3.3 Paid Expedited Shipping Upgrades

Customers may opt out of free standard shipping and select expedited delivery for an additional flat fee calculated at checkout. Expedited shipments process within 1 business day and carry an estimated delivery window of 1–3 business days post-fulfillment. All expedited shipping fees are non-refundable once the order has been dispatched from our warehouse, even if delivery timelines are impacted by unforeseen carrier disruptions.

4. International Shipping Terms

Free shipping is exclusively limited to domestic delivery zones; all international shipments incur fixed flat-rate shipping charges displayed during checkout, regardless of cart value or product quantity. Our store ships to all supported international regions enabled within our Shopify shipping settings.
  1. International Transit Estimate: Standard international delivery takes 7–21 business days after warehouse dispatch, accounting for cross-border transport, customs clearance and local last-mile carrier routing.
  2. Customs Duties & Import Tax Liability: The customer holds full responsibility for all import customs duties, border clearance taxes, brokerage fees and local administrative charges levied by the destination country’s customs authority upon package arrival. Tommy John does not pre-pay, cover or reimburse any international customs or tax costs under any circumstances. Refusal to pay customs fees will result in the package being returned to our warehouse, and all return shipping costs plus original international outbound shipping fees will be deducted from your refund per our Return & Refund Policy.
  3. International Tracking Limitations: Full end-to-end tracking may not be available once packages clear the origin country’s border; local postal carriers in your destination region may only provide limited delivery scan updates.
  4. Restricted Shipping Destinations: We reserve the right to suspend shipping to specific countries or territories at any time due to carrier restrictions, import bans on intimate apparel, trade regulations or unreliable delivery infrastructure. If your location becomes restricted after order placement, we will cancel your order and issue a full monetary refund to your original payment method.

5. Delivery Address Responsibility

You are solely responsible for submitting a complete, accurate and deliverable shipping address at checkout, including valid street name, house/apartment unit number, postal/zip code, and active contact phone number for carrier delivery coordination.
  1. Undeliverable address consequences: Packages returned to our warehouse due to incomplete addresses, invalid postal codes, incorrect recipient names or abandoned delivery attempts will require the customer to pay a new international/domestic shipping fee for re-dispatch. No complimentary re-shipping is provided for address errors made during checkout.
  2. Address modification requests: You may submit an address update request via email to info@tommyjohn.shop before your order is marked “shipped” in our Shopify system. Once a shipping label is generated, address changes cannot be processed, and the original delivery address remains final.
  3. Safe delivery authorization: By placing an order, you grant permission for our carrier to leave packages at your doorstep, lobby, parcel locker or designated safe drop-off location if no recipient is present at the delivery address. We do not offer signature confirmation by default unless selected as a paid add-on during checkout.

6. Lost, Stolen or Transit-Damaged Packages

  1. Risk of loss transfer rule: Legal risk of damage, theft or loss of all apparel items (boxer briefs, loungewear sets, T-shirts, intimates) transfers to the customer the moment our carrier takes physical possession of your sealed shipment from our fulfillment facility.
  2. Missing parcel claim process: If your tracking status shows delivered but you have not received your package, you must contact info@tommyjohn.shop within 7 calendar days of the marked delivery date to initiate a carrier investigation. Our team will supply supporting shipping documentation for you to file a formal loss claim directly with the logistics provider.
  3. Damaged merchandise claims: If your package arrives with torn packaging, crushed contents or damaged garments, capture clear photos of the outer parcel, damaged items and all interior packaging materials, then submit the images alongside your order number to info@tommyjohn.shop within 3 days of delivery confirmation. Verified transit damage claims will be resolved with free replacement shipment or full refund as outlined in our Return & Refund Policy.
  4. Carrier claim timeline: All shipping loss investigations managed by third-party carriers can take 10–20 business days to complete. Tommy John will not process replacement orders or refunds until the carrier’s official claim determination is finalized.

7. Shipping Exclusions & Special Restrictions

  1. Final Sale & Clearance Items: All discounted clearance and final sale underwear, tees and loungewear still qualify for domestic free shipping, but these products retain non-returnable status per our standalone Return & Refund Policy.
  2. Split Shipment Orders: If your cart contains out-of-stock items, we may split your order into multiple separate shipments. All domestic split shipments remain eligible for free shipping with no additional charges added to your order.
  3. Combined Order Merging: Separate orders placed under the same customer account cannot be merged post-checkout to reduce shipping fees or re-qualify for free shipping benefits.
  4. Hazard & Prohibited Item Exceptions: Our apparel line contains no restricted hazardous materials; all boxer briefs, loungewear and T-shirts comply with international shipping goods regulations for soft textile merchandise.

8. Policy Amendments

Tommy John reserves the right to adjust free shipping eligibility, domestic/international shipping rates, carrier partners, processing timelines and delivery zone coverage at any time without individual customer notification. Updated terms will be published on this Shipping Policy page at https://tommyjohn.shop with a revised “Last Updated” date visible at the top. Your continued order placement after policy updates go live constitutes acceptance of all revised shipping rules.

9. Official Shipping Support Contact

For all tracking delays, address edits, missing package investigations, shipping cost clarification and free shipping eligibility questions:

Official Website: https://tommyjohn.shop

Exclusive Shipping Support Email: info@tommyjohn.shop